HubSpot Free Help Desk
A hosted shared inbox, live chat, and ticket queue for two users; the knowledge base lives upstairs.
Technical Profile & Specs
verified 2026-08-11
- Cost
- $0 / forever (Free tier / Free tool)
- License
- proprietary, free
- Hosting Model
- Hosted (their cloud)
- Platforms
- mobilewebthey host it
- Installation
- Hosted signup, then connect a team inbox/email and add the website tracking or chat-widget code
- Operational Setup
- Connecting and verifying the shared email inbox and website domain
- Where Your Data Lives
- CRM records, tickets and conversation history in HubSpot's cloud; records export to spreadsheet files and conversations are available through its API
- The Catch / Trade-off
- The two-user free ceiling and shallower support automation make it a small-team stopgap rather than an equivalent managed inbox.
Replaces 5 paid apps
up to $143/mo ($1,716/yr) in subscriptions
HubSpot Free Help Desk FAQ
Common questions
Is HubSpot Free Help Desk free and open source?+
HubSpot Free Help Desk is a free tool that runs on hosted. A hosted shared inbox, live chat, and ticket queue for two users; the knowledge base lives upstairs.
What paid software does HubSpot Free Help Desk replace?+
HubSpot Free Help Desk serves as a free replacement for 5 paid SaaS applications: Chatwoot Cloud, Crisp, Front, LiveChat, Tidio, saving up to $143/month ($1,716/year) in subscription bills.
How do you install and set up HubSpot Free Help Desk?+
Installation: Hosted signup, then connect a team inbox/email and add the website tracking or chat-widget code. Setup notes: Connecting and verifying the shared email inbox and website domain
What is the catch or trade-off with HubSpot Free Help Desk?+
The two-user free ceiling and shallower support automation make it a small-team stopgap rather than an equivalent managed inbox.